Cambria Hotel Ocean City - Bayfront

My husband and I recently returned from yet another stay at the Cambria. We’ve stayed several times, both as a couple and as a family, it never disappoints-which is why we continue to return. From check-in to check-out our experiences are always positive, each member of their staff is friendly & professional.
Upon check-in the young lady at the desk went over everything we needed to know, and you’re always gifted drink comp/coupons for their hotel bar, as well as a discount for meals at The View. Our room was perfectly cleaned, comfy bed & sofa, spotless bathroom, etc. We love the sizes of their rooms and the bathroom, the Bluetooth mirror is a plus. My husband said the gym was perfect for what he needed, and looked out to the water, too.
As people who enjoying going and staying in equally, the view from the Bay Front balcony couldn’t be better! If you don’t want to drive, the location is close to a lot of fun within walking distance, several waterfront bars, and of course Spain up on the roof. And if you do drive, the parking spaces are plentiful, no stress of having to squeeze back into a spot. Bonus for the hot tub and game room, not to mention a lovely off lobby lounge with another great view.
Another pro is their housekeeping/concierge service. If you need something it is literally a text away. This really does speak to how on point the staff at Cambria is from start to finish. Whether it’s toiletries or wanting a bottle in the room upon arrival, the staff doesn’t miss a step.
Everything about the Cambria is amazing, the staff, the grounds, the room. We’ve already booked our next stay, and cannot wait to return!

Pros: Beautiful hotel, love that it's on the bay, a perfect location for sunsets. Would stay again! Bar in lobby if that's your thing, clean and beautiful bathrooms. Nice small gym along with nice indoor pool and hot tub. A street over from bordwalk!

Cons: minor cons in my opinion, which is why I gave a 4 star. balconies are very small and not private, you are literally a foot away from the person next door. Room was nice although ours had candy and wrappers under the bed. Otherwise nice. Parking can be very tight and hard to find at times due to restaurant atop of hotel.

This is my first bad review mind you, if it wasn’t for the fact Spain the restaurant was upstairs..

If I could give zero stars, I would. I had an issue that required a refund, but not only did the hotel refuse to accommodate me, I was also hung up on twice by their corporate line and again by the hotel itself. This level of unprofessionalism is completely unacceptable.

If management actually cares about their guests, they can start by reaching out to me directly to resolve this issue. Until then, I’d strongly recommend staying elsewhere—this place clearly has no regard for customer service.